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Client Retention Contact Program

 

Our Preferred Providers who have given us their trust by referring us their clients continue to benefit from exposure in our client retention contact program.  With the cost of new client acquisition calculated at approximately 3 - 5 times the cost of keeping a current client relationship, it’s clear that maintaining your hard-earned client base is a matter of economic survival.  Our client retention contact program accomplishes this through the following 11 steps:

 

1.  Day of Initial Contact

 

On the day of initial contact, our team mails an introductory letter that clearly defines what we are all about and we direct them to this website. We also provide them with, either in hard copy or via our site, Fannie Mae's free home buying guides:

  1. Knowing and Understanding Your Credit

  2. Opening the Door to a Home of Your Own

  3. Borrowing Basics - What You Don't Know Can Hurt You

  4. Choosing a Mortgage That's Right For You

  ...and Fannie Mae's underwriting guide:

  1. Taking the Mystery out of Your Mortgage.

 

2.  THIS PAGE IS UNDER CONSTRUCTION.  THANK YOU FOR YOUR PATIENCE.

 

 
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